Refund & Returns Policy

Last updated: 01/01/2025

At WellBess, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help!

Returns

• You can request a return within 30 days of receiving your item.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• To initiate a return, please contact our customer support team at support@wellbess.com with your order number and proof of purchase.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• Once your return is received and inspected, we will notify you if your refund has been approved.
• If approved, the refund will be processed to your original payment method within 5-10 business days.
• Shipping costs are non-refundable.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, email us at support@wellbess.com with photos of the issue.

Non-Returnable Items

Certain items cannot be returned, including:

• Items that have been used or are not in their original condition
• Gift cards
• Final sale items

Late or Missing Refunds

• If you haven’t received your refund yet, check with your bank or payment provider, as processing times vary.
• If you still haven't received your refund after 10 business days, contact us at support@wellbess.com.

If you have any questions, feel free to reach out to us at support@wellbess.com We’re happy to help!