FAQ
Frequently Asked Questions (FAQ) – WellBess
1. Orders & Shipping
Q: How long does shipping take?
A: Our standard shipping time is 3-12 business days, depending on your location. Processing takes 1-3 business days before shipping.
Q: Do you offer order tracking?
A: Yes! Once your order ships, we’ll email you a tracking number so you can monitor your package.
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping! Delivery times vary based on your country.
Q: What if my package is delayed?
A: Sometimes, delays happen due to customs or carrier issues. If your package hasn't arrived within the estimated time, email us at support@wellbess.com, and we’ll assist you.
2. Returns & Refunds
Q: What is your return policy?
A: You can return your item within 30 days of delivery, as long as it's unused and in its original packaging.
Q: How do I start a return?
A: Email support@wellbess.com with your order number and reason for return. Our team will guide you through the process.
Q: Do I have to pay for return shipping?
A: If the item is defective or incorrect, we’ll cover the return shipping cost. Otherwise, customers are responsible for return shipping fees.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we’ll process the refund within 5-7 business days to your original payment method.
3. Product Information
Q: What makes the WellBess titanium cutting board special?
A: Our cutting board is made from high-quality titanium, making it durable, antibacterial, and easy to clean. It’s built to last and won’t dull your knives!
Q: Is the titanium cutting board dishwasher safe?
A: Yes! Our titanium cutting board is 100% dishwasher safe, making cleaning effortless.
Q: Will the cutting board scratch or dent?
A: The board is designed to be highly resistant to scratches and dents. However, with extreme force, minor marks may appear over time.
4. Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and other major payment options.
Q: Is my payment information secure?
A: Yes! We use encrypted transactions to protect your personal and payment details.
5. Contact & Support
Q: How can I contact WellBess?
A: You can reach us at support@wellbess.com, and we’ll respond within 24-48 hours on business days.
Q: Do you offer customer support on weekends?
A: Currently, our support team is available Monday to Friday, but we’ll do our best to get back to you as soon as possible!